Refund Policy

Last Updated: 11 July 2024

Introduction

At Swan Thai Massage & Beauty, we strive to provide the highest quality service and customer satisfaction. We understand that sometimes plans change, and you may need to cancel your appointment. This Refund Policy outlines the terms and conditions for cancellations and refunds for bookings paid online.

Cancellation and Refund Terms

Cancellation Policy

  • Advance Notice: To cancel your appointment and qualify for a refund (minus the booking fee), you must notify us at least 24 hours before your scheduled appointment time.
  • Late Cancellations: If you cancel your appointment less than 24 hours before the scheduled time, no refund will be issued.
  • No-Shows: If you fail to show up for your appointment without prior notice, no refund will be issued.

Refund Process

  • Booking Charges: All online bookings are subject to a non-refundable booking charge of £5. This charge covers administrative and processing costs.
  • Refund Amount: If you cancel your appointment at least 24 hours in advance, you will be refunded the full amount paid, minus the £5 booking charge.
  • Refund Method: Refunds will be processed using the original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

How to Cancel

To cancel your appointment and request a refund, please contact us through one of the following methods:

  • Phone: Call us at 01234 567890.
  • Email: Send an email to [email protected] with your name, appointment date and time, and reason for cancellation.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Refund Policy or need assistance with your cancellation, please contact us:

Swan Thai Massage & Beauty
2 Church St, Matlock, DE4 3BY
Email: [email protected]
Phone: 07838 493399


This Refund Policy has been created to ensure clarity and fairness in the cancellation and refund process for our valued clients. We appreciate your understanding and cooperation.